Refunds & cancellations
Eligibility, timeframes, and process for refunds on coaching deposits, clinics, and structure lab seats.
Scope
This policy covers fees for the Breakout & Retest Intensive, Single Chart Clinics, Small-Group Structure Labs, and optional printed workbook packs purchased from Cloud Monitoring Platform. It does not cover brokerage fees, data subscriptions, or third-party software you use at your own desk.
Cooling-off and eligibility
Chart Clinic
Cancel 48 hours or more before the scheduled start for a full refund of the clinic fee. Cancellations inside 48 hours are non-refundable, though we may offer one reschedule within 30 days if the coach’s calendar allows.
Breakout & Retest Intensive
The AUD 400 deposit is refundable in full if you cancel at least 7 days before session one. After session one begins, the deposit is non-refundable. Unused remaining sessions may receive a partial refund of up to 50% of the unused session value if you cancel before session three; after session three begins, remaining fees are non-refundable except where Australian Consumer Law requires otherwise.
Structure Lab
Full refund if the lab is cancelled by us (for example, fewer than three participants). If you withdraw 10 or more days before the first evening, we refund 80% of your fee. Inside 10 days, fees are non-refundable unless we fill your seat from a waitlist, in which case we refund 80%.
Workbook pack
Unopened printed packs returned within 14 days of purchase may be refunded minus postage. Opened packs are non-refundable.
Work already started
Markup templates prepared for your markets and written feedback already delivered count as work started. Those portions of an intensive are not refundable once delivered.
No-shows
Missing a session without notice counts as a delivered session for fee purposes. Clinics and lab evenings are not automatically re-run for no-shows.
Rescheduling
One complimentary reschedule is allowed for clinics and intensive sessions when you give at least 48 hours’ notice. Further reschedules may incur an AUD 60 administration fee.
Refund method and timing
Approved refunds are returned to the original payment method within 10 business days of approval. We do not issue cash refunds at the studio.
How to request a refund
Email hello@cloudmonitoringplatform.digital with your full name, booking date, lesson type, and reason. Phone +61 2 8272 4500 for urgent scheduling issues. Studio address: Level 17, 383 George Street, Sydney NSW 2000.
Exceptions
If we cancel a session and cannot offer a suitable alternative within 21 days, you may choose a full refund of the affected fees. Statutory rights under Australian Consumer Law remain available where applicable.